Frequently Asked Questions
Below you'll find answers to the questions we get asked the most about our products and policies.
Common queries answered
Products and Stock
Suprabrain is made from extracts of Bacopa monnieri, Jyotish Mati, Shank Pushpi, and Ashwagandha.
BEST results are achieved with the use of the combo for AT LEAST 9 months consistently.
*A.DOSAGE FOR 18 MONTHS OLD TO 3 YEARS OLD*
Each bottle will last 60 days.
*✓After breakfast*
💊Give 1 capsule of Vegan Omega-3.
*✓After dinner*
💊Give 1 capsule of Suprabrain
NB: If a child can’t swallow the capsule, you pour out the powder from the capsule and mix with about 3 to 5 tablespoons of water
*B.DOSAGE FOR AGE 3 YEARS & ABOVE*
Each bottle will last 30 days.
*✓After breakfast*
💊Give 1 capsule of Suprabrain
Take at least a 10 minute break.
💊Give 1 capsule of Vegan Omega-3.
*✓After dinner*
💊Give 1 capsule of Suprabrain
Take at least a 10 minute break.
💊Give 1 capsule of Vegan Omega-3.
NB: If a child can’t swallow the capsule, you pour out the powder from the capsule and mix with about 3 to 5 tablespoons of water.
Vegan Omega-3 is a stem cell Ayurvedic & Regenerative product made from flax seed oil. It supports the overall function of the brain and provides nutrients to the cells regenerated by SupraBrain. It is also light on the digestive system.
- For 18 months old to 3 years: 1 capsule a day after a meal.
- For 3+ years old: 2 capsules a day, 1 capsule after breakfast and 1 capsule after dinner.
Supra Brain and Vegan Omega-3, as Ayurvedic herbal and regenerative stem cell products, have been very successful in helping patients improve their quality of life and independence.
Supra Brain is manufactured in India and has been formulated with the involvement of neurologists, stem cell scientists, Ayurvedic doctors, and clinical dieticians.
The Ayurvedic & Regenerative products are consumable by all individuals aged 18 months and above. They are both for general health of the brain and nerves and also manage various brain conditions.
- Supra Brain Ayurvedic & Regenerative product effectively manages all brain-related conditions by regenerating brain cells and increasing blood flow to the brain.
- Vegan Omega-3 supports Suprabrain with more providing more nutrition to the cells regenerated by Suprabrain.
- Both Ayurvedic & Regenerative products are recommended to use consistently for 9 months to achieve significant results. It is also safe to continue using Suprabrain even after the six-month period.
Suprabrain and Vegan Omega3 come in the form of capsules. Each bottle contains 60 capsules filled with powder.
Pour out the powder from the capsule into a small container. Mix with about 3 to 5 tablespoons of water plus just a little honey to taste (Honey is optional).
Suprabrain and Vegan Omega3 Ayurvedic & Regenerative products have been tested and have passed all regulatory requirements in the country of origin, India. The products have been sold across different countries and continents with no reported negative side effects.
No, these are Ayurvedic & Regenerative products and are recommended to be taken for a minimum of 6 to 8 months continuously. Different people will observe improvements at different times. There’s no harm in continuing to take the Ayurvedic & Regenerative products even after the 6-month period.
The Ayurvedic & Regenerative products treat and manage brain and nerve-related conditions effectively, improving health significantly and enabling independence. While they cannot promise a 100% cure, they aim to improve the quality of life.
Oh no! Please sign up for our newsletter to be the first to hear about any restocks! We also announce restock dates via social media.
Yes we do. Kindly reach out to us on +254708157782
Common purchase queries answered
Orders and Shipping
We organize deliveries globally except for India, Nigeria & Ghana.
We have physical purchase / pickup location points in Kenya.
- Nairobi: Nairobi CBD, Sawa Mall, Along Moi Avenue Street, Ground Floor, Shop no.G22. Tel: +254 705 271138
- Mombasa: Mombasa CBD, Tom Mboya Building, Opp. Coop Bank, Wakilisha Logistics Shop. Tel: +254 728 404223
We will be happy to change the shipping address for you order! Please email our Customer Care team by clicking here with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process. Unfortunately we are also unable to change your shipping address from a domestic Kenyan address to an International address, or from an International address to a domestic Kenyan address. Please note that changes to your order may be limited during periods of high order volume, including launches and promotions.
Yes! Please email our Customer Care team by clicking here with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address.
We’re so sorry for the mix up with your order! Please email our Customer Care team by clicking here with your order number and pictures of the following: the stamped initial/number on the outside of your envelope or box, the order packing slip with with the stamped initial visible, and a picture of the products you did receive. Please note that all order issues must be reported within 7 days of delivery.
If you receive an incorrect order, we are so sorry for the mix up! Please contact our Customer Care team by clicking here within 7 days of delivery with your order number and pictures of the following:
- the stamped initial/number on the outside of your envelope or box,
- the order packing slip with the stamped initial visible,
a picture of the incorrect product, with a picture of the bottom/side label of the product so we can see the 4-digit lot number - and a list of the products that are missing.
We’ll get back to you ASAP!
Oh no! Please email our Customer Care team by clicking here within 7 days of delivery with your order number and a list of the missing babies. Please make sure to include a photo of the items you received and a picture of your packing slip with the stamped initial visible. We will get back to you asap!
We do our best to get your order to you in perfect condition, but mistakes can occasionally happen. Please contact our Customer Care team by clicking here within 7 days of delivery so that we may help you further. Please be sure to provide photos of your broken products as well as the name of the affected items so we can best assist you!
Oh no! We do our best to get your order to you in perfect condition, but we understand that mistakes can happen. As we adore our Supra Brain and Omega-3, your complete satisfaction is our top priority and we will gladly assist you with any issues with your order. Please contact our Customer Care team by clicking here within 7 days of delivery so that we may help you further. Please note that you may be required to provide photos of your goodies in order for our team to best assist you.
If you need to swap an item
Delivery and Returns Policy
All products are thoroughly inspected before dispatch. Once an order has shipped, we are unable to offer refunds, returns, or exchanges. All sales are final.
Sometimes DHL tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
If you do not receive your order in a couple days, please email our Customer Care team, within 7 days of the last tracking update, with your order number and tracking information so that we may assist you further!
Orders are subject to being automatically combined by our system if placed on the same day and shipping to the same address.
Please note that orders cannot be combined manually by our team, and shipping fees for orders that may be combined by our system are non-refundable.
No need to worry, unfulfilled just means your order is processing and has not yet shipped! Once your order ships, it will be marked as Fulfilled/Shipped. You’ll receive an email with tracking once this happens!
Our products usually – key word usually – ship within 3-5 BUSINESS days (business days do NOT include weekends or holidays)! However, if we have some crazy promotion or a new launch, orders may take a bit longer to process, so be patient my friend!! Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
Once your order ships, we are unable to make any changes to the shipping address. If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!
Once your order ships, we are unable to make any changes to the shipping address. If your package returns to us due to an incorrect address, it will be cancelled and refunded. We will notify you if this happens!
All international orders are subject to customs and duty fees as defined by the country of import. Unfortunately, we are unable to provide information on whether you may or may not be charged customs/duty fees. Duties will be determined by the country of import of your order based off product value.
We’re so excited for you to receive your order! If your order is shipping to a domestic address, shipping typically takes 1-3 business days. If shipping internationally, shipping may take 3-14 business days. Please note that business days do not include weekends or holidays!
If your order has exceeded typical shipping times, please email our Customer Care team by clicking here, within 7 days of the last tracking update, with your order number and tracking information so that we may assist you further.
We do our very best to process and ship your order as quickly as possible, however once your order is transferred to DHL, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by DHL and returned to our HQ.
Please note, IreneCare is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from DHL to the local carrier in your country or air and ground transportation strikes or delays. Our team can only view the same information that you can via your order’s tracking number.
Please allow our full shipping times to pass before reaching out to our Customer Care team!